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81 - 90 of 775 results
E Source study reveals increased focus on utility website accessibility in 2023
93 utilities participated in 2023 Website Benchmark; NIPSCO earned top spot
This press release announces the full rankings of the E Source 2023 Website Benchmark. Conducted every other year since 2002, the Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers.
E Source customer experience glossary
This glossary of customer experience (CX) terms will help you understand common CX buzzwords that you may be unfamiliar with. We’ll continue to make updates, and we encourage you to send us your definitions and recommendations. We’re all better off when we’re speaking the same language!
CIS transformation and automated performance testing with the City of Roseville
Consulting case study
This case study explains how the E Source Solution Services team helped the City of Roseville with a seamless CIS transformation and automated performance testing.
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Affordability and Equity practice will help utilities better serve at-risk customers and communities
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
4 ways to put the customer first in your CIS implementation strategy
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
Small and midsize business customers desire energy reliability, trustworthiness, and effective emergency communications
Clark Public Utilities, Pedernales Electric Cooperative, and WEC Energy Group earn top marks in Business Customer Satisfaction Study
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 1,400 small and midsize business utility customers.
Large business customers desire energy reliability, effective emergency communications, and trustworthiness
OUC, WEC Energy Group, and FPL take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 600 large business utility customers.
Highlights from the marketing and communications sessions at the Forum 2023
Utility professionals gathered at the E Source Forum 2023 to take part in marketing and communications sessions. Topics of discussion included engaging low-income customers, shaping campaigns with market research data, maintaining business customer relationships, and holding customers' attention.
Storm outage prediction and management
Data science case study
This case study explains how E Source Data Science helps utilities optimize their storm outage prediction and management.
What utilities need to know about winning a WaterSMART grant
Host Bryan Jungers welcomes to the podcast Kierra Thomas, senior consultant at E Source, and Eddy Hernandez, director of enterprise solutions for Brownsville Public Utilities Board. They’ll discuss what helped them secure the win and explain what utilities need to know before they apply for grants.