people analyzing data on computer screen

Arrears Recovery

Maximize collections and reduce arrears risk. Arrears Recovery assesses credits and collections, delivers targeted recommendations, and supports strategy implementation—helping utilities improve collections, reduce liabilities, and strengthen customer engagement.


 

Liability reduction icon

Liability reduction

Improvement icon

Improved customer experience

Revenue Recovery icon

Revenue recovery

Case Study

Revenue recovery and credit risk prevention

This case study explains how E Source helped a West Coast utility transform its revenue recovery and credit risk prevention strategy, recovering $44.7 million in direct revenue.

Read the Case Study
Nighttime coastal cityscape with illuminated roads showing light trails, a sandy beach, and distant city lights reflecting on calm water.

Helping Central Hudson improve collections performance and customer engagement

This case study explains how E Source helped Central Hudson implement a multi-phase strategy focused on improving collections and customer engagement.

Read the Case Study
Person using a calculator while holding receipts, with papers and a cup on a table.
More case studies

Insights

Arrearages negatively impact utilities and their customers

Arrearages negatively impact utilities and their customers

E Source's first Arrearage benchmark survey of 35 US and Canadian utilities reveals bad debt ratios running 2–3x historical levels, widening gaps in customer financial assistance, and how arrears vary by utility size, type, and region. See where your utility stands and how to plan a path forward.
Read More
More Insights