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Customer experience (CX) (151)
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Low- or moderate-income customers (63)
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Electrification (59)
Electric vehicle (EV) programs (56)
Marketing campaigns (55)
Corporate initiatives (54)
Voice of the customer (VOC) (54)
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Batteries (43)
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Grid and infrastructure (36)
External communications (34)
Decarbonization (33)
Employee experience (EX) (33)
Demand response (DR) programs (32)
Advanced metering infrastructure (AMI) (31)
Emerging technology programs (31)
COVID-19 (coronavirus) (29)
Contact center operations (28)
Electric vehicle supply equipment (EVSE) (27)
Metering and monitoring (27)
Modeling (26)
DSM portfolio management (24)
State policies (24)
Smart meters (23)
Credit and collections (22)
Education and awareness (22)
Utility account management (22)
Customer engagement (21)
Design thinking (21)
Electrification programs (21)
Payment arrangements (21)
Website design (21)
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Segmentation (19)
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Customer information systems (CISs) (17)
Ethnographic research (17)
Load profiles (17)
Power quality and reliability (17)
Commercial and industrial (C&I) businesses (16)
Fleet electrification (16)
Large businesses (16)
Program goals (16)
Water utilities (16)
Attitudes and perceptions (15)
Backup power (15)
Community outreach (15)
Customer journey mapping (15)
DER strategy (15)
Heat pumps (15)
Home energy management (15)
Small and midsize businesses (15)
Smart homes (15)
HVAC and refrigeration (14)
Corporate citizenship (13)
Corporate communications topics (13)
Dual-fuel utilities (13)
Internal communications (13)
Program savings (13)
Social media marketing (13)
Underserved customers (13)
Change management (12)
Conservation programs (12)
Marketing messaging (12)
Outage communications (12)
Rates (12)
Content strategy (11)
Digital media (11)
Market transformation (11)
Product development (11)
Water distribution (11)
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Gas utilities (10)
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Vendors (10)
Voice of the utility (VOU) (10)
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Midstream and upstream programs (9)

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