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451 - 460 of 779 results
Exploring energy equity frameworks and definitions
Energy equity is a vital part of the clean energy transition. And it’s important for utilities to define equity for the communities they serve, understand how to measure equity, and set equitable goals for their customers.
Creative approaches to utility payment assistance programs
The COVID economy and inflation has left a large amount of arrears for utilities to deal with. This peer-to-peer exchange will bring together utilities to discuss their many and creative approaches to payment assistance to help struggling customers and manage arrears.
Solar under the shade: Helping consumers navigate solar marketing claims and deception
“You won’t have to pay another energy bill again!” This kind of misleading statement has been used by door-to-door salespeople to make a rooftop solar sale to a customer who can’t carry the investment. Join us for this webinar to learn more and what can be done to prevent misinformation.
Using data to help LMI customers
E Source has been working with three utilities and the Edison Electric Institiute to use the E Source Audience of One solution to precisely identify cohorts within the low- and moderate-income (LMI) population and align those cohorts with specific treatments and engagement approaches.
Business case development: Contact center impacts of prepay
This working session brings together members of the Prepay Energy Working Group (PEWG) to improve the business case model of prepay. First introduced by Itron, this business case was a potential tool to demonstrate the value of prepay. This first step looks at contact centers and prepay.
Strategies for income-qualified program enrollment and customer eligibility
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Rev up your mobility strategy
With changes in policy, funding, regulations and customer demand, how do you maintain your transportation electrification plan and keep your team fueled up? Let us help you stay on top of the latest mobility trends, funding opportunities, team structures, and planning scenarios.
(DEFG) BTM: Navigating the beyond-the-meter regulatory waters
Join us for this quarterly update from the Meenan P.A. firm on home service contract and utility channel service contract regulation and legislation affecting members of the Beyond the Meter Working Group. The update will focus on state legislation and regulation, with additional federal insights.
Looking back to look ahead: recap of utility contact center research and current trends analysis
UCRC Future Proofing the Utility Contact Center
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.
UCRC annual state of the customer survey findings
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.