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441 - 450 of 779 results
Contact center discussion series: How best-in-class contact centers approach quality and planning
Contact centers can be a tricky business with a lot of moving parts, but there are simple metrics and processes that can improve these operations. Join Tim Montgomery, a 30-year contact center veteran, as he leads a discussion on metrics, quality monitoring, and technology trends shaping the future.
Successful strategies for technology implementation communications
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Fleet electrification: Highlights from our latest voice-of-the-utility research
Join our webinar to see highlights from the E Source 2023 Fleet Electrification Utility Survey. We’ll cover the latest utility trends, programs, and plans related to nonresidential fleet electrification. You can use this information to help prioritize your fleet electrification initiatives.
Using behavioral strategies to improve prepay and demand-side management
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
BTM your way: Messaging and positioning of utility BTM programs
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
Navigating the LIEIF Affordability Programs Database
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Developing a business case for prepay
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
Aligning the non-energy benefits of utility programs with health outcomes
Join us to learn about emerging research on the connection between our energy system and our communities’ health outcomes. We’ll explore how the utility sector is incorporating non-energy benefits (NEBs), like health impacts, into program evaluations to drive more-equitable outcomes.
Using analytics to enhance the customer experience and predict satisfaction
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.