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New metrics: Assessing energy burden and bill impacts

This analysis explores how utilities can move beyond traditional metrics to better understand and reduce energy burden for income-qualified customers.

Using data-driven insights to design a meaningful payment assistance campaign for LMI customers

This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.

How Ameren deployed an outage strategy to increase customer satisfaction by 68%

This case study shows how Ameren Illinois transformed its outage experience by shifting to a customer-centered strategy.