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Strategic perspectives on managing the affordability challenge
Data-driven storm response for a reliable and resilient grid: Fireside chat with PPL Electric Utilities and the Institute for Electric Innovation
How DTE Energy is steering the bus through a data-driven transformation in 2024
Unlocking value: How data science is helping Alabama Power make 2024 a transformative year
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
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Chatbot and live chat usage trends among utilities
Customer experience quick hits
In this installment of Customer experience quick hits, we look at chatbot and live chat trends and what utilities can expect for the near future.