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Data Strategy
5 innovative technologies utilities should keep an eye on: Highlights from the Winter Tech Roundup webinar
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Repeat calls versus first-contact resolution
In this installment of Customer experience quick hits, we’re looking at contact center performance metrics. What should you measure to best deliver excellent service and reduce contact volumes—first-contact resolution or repeat calls?
Compare the readability of utility website features
In this installment of Customer experience quick hits, learn how utilities perform on website readability and get tips to make your own content clearer and more accessible for every customer.
Is budget billing the key to higher paperless billing and autopay enrollment?
Is budget billing the key to higher paperless billing and autopay participation? Learn how budget billing can lead to higher customer satisfaction, better cash flow, and reduced operational costs.
News & Events
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5 emerging technologies utilities should have on their radar: Highlights from the Summer Tech Roundup webinar
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
How Ameren deployed an outage strategy to increase customer satisfaction by 68%