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511 - 520 of 779 results
Shoring up a CX bulwark: How E Source helped Central Hudson’s contact center thrive
Wrangling market effects in the Wild West of heat pump interventions
Contact events
Slower adoption, higher prices, and an altered domestic supply chain: How policy changes could affect the US battery market
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
3 ways utilities use data to improve storm response before, during, and after a storm
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
New metrics: Assessing energy burden and bill impacts
Turning large customers into grid assets, before the next peak event
If a key account isn’t prepared for a peak event, they might not participate or reduce enough load, receiving steep penalties. And the utility might have to scramble to reduce demand. Learn how other utilities are preparing key account customers for peak events by providing strategic communications.
Mind the mix: How flexible load solutions interact—and why it matters more than ever
As electrification and decarbonization efforts accelerate, utilities and policymakers are deploying an ever-growing toolkit of flexible load solutions: from time-of-use (TOU) rates and demand response to managed EV charging, solar PV, battery storage, and electrified heating. Each intervention offers potential benefits: lower emissions, grid optimization, and customer savings. But what happens when they intersect, overlap, or collide?