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What emerging payment options should utilities be offering?
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.
How do you prepare your contact center for solar and electric vehicle demand?
An Ask E Source answer
This Ask E Source answer has tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, and developing a knowledge base for agents.
What are the best ways to reach business customers through community-based marketing and events?
An Ask E Source answer
Community-based marketing and events are effective ways to engage your business customers. In this answer, we explain the benefits of community-based marketing, show you how to expand your multichannel marketing approach and use testimonials, highlight utility examples, and make recommendations.​
2019 E Source Summit for the Tennessee Valley
In May 2019, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry. Download the presentations from the event.
How E Source Can Help You Streamline the Requisition Creation and Discovery Process
Whether you're a utility or a vendor, we know you have big goals, but we also know that achieving some goals is time consuming. That's why we created E Source Energy RFP, so you wouldn't get bogged down searching for or creating RFPs, RFIs, or RFQs.
Strategic electrification: Insights to spark your interests
Electrification is a hot topic in the utility industry. We created an infographic with information from our 2018 Utility DER Strategy Benchmark and from our 2018 Electrification Forum Session to help you get kick-start your strategy. See what other utilities are saying!
E Source Relaunches Business Energy Advisor
Powerful Online Tool Offers Actionable Energy Insights on Over 25 Business Types and 80 Technologies
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
E Source announces 2019 Utility Ad Awards Contest
This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
How to make the billing and payment experience a positive customer touchpoint
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
What are best practices for developing customer personas?
An Ask E Source answer
In this Ask E Source answer, we share best practices for developing focused and broad customer personas within a utility.