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E Source launches OneInform to help utilities drive the next generation of customer programs
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
Refrigerating COVID-19 vaccines with ultralow temperature freezers
How high-efficiency ULT freezers keep vaccines cold while saving energy
COVID-19 vaccines need to be stored in ultralow temperature freezers, which consume a lot of energy. What can utilities do to minimize how much energy these freezers use? In this report we explain the technology, efficient options, equipment cost estimates, and utility programs.
E Source to host March 10 webinar: Data-driven vegetation management boosts reliability and reduces costs for utilities
This press release invites utility professionals to register for a free webinar on Wednesday, March 10: Data-driven vegetation management boosts reliability and reduces costs for utilities. Join E Source to learn how to save on operations and maintenance costs related to vegetation management.
How do you use customer testimonials to promote residential energy-efficiency programs?
An Ask E Source answer
Testimonials can be an authentic, empathetic, and trust-building tactic for reaching your customers. These utility examples and best practices will help you devise a plan for using testimonials to boost participation in your energy-efficiency programs.
What utilities can do to improve energy equity
Understanding customer differences is the first step
Traditionally, utilities have approached customers as equals, offering them one-size-fits-all solutions. But equality doesn’t equal fairness. You need to be offering tailored solutions to your customers to improve energy equity. Learn how in this report.
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Connect with utility customers like they’re an audience of one
During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take.
Engaging middle managers to stoke a customer-centric culture
Organizations often overlook the critical role managers play in creating a customer-centric culture. Don't assume your managers know everything about your customer experience initiatives. Learn how to take action, educate, and empower them to be powerful customer experience advocates.
How the 2020 E Source Forum helped utilities address their biggest challenges
As we look back on the 2020 E Source Forum, one theme stands out: change. We not only hosted the first virtual E Source Forum but also hosted the biggest Forum yet and amid COVID-19 and a changing economic and political climate. Find out which sessions were the biggest hits among utility attendees.
The top 10 sessions from the 2020 E Source Forum
At this year’s E Source Forum, we featured 27 sessions across two days and four themes: postpandemic recovery, decarbonization, utility of the future, and serving vulnerable communities. Find out which sessions were most popular, catch up on the key takeaways, and watch the session recordings.