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21 - 30 of 779 results
E Source and Tierra Resource Consultants partner to expand smart thermostat demand response in underserved rental housing
The collaboration aims to create inclusive, territory-specific demand-response strategies for utilities and technology providers.
The collaboration aims to create inclusive, territory-specific demand-response strategies for utilities and technology providers.
E Source acquires Opinion Dynamics to bolster utility program evaluation and advisory service capabilities
The acquisition strengthens E Source’s energy efficiency, electrification, and grid-edge solutions by adding comprehensive program evaluation capabilities.
The acquisition of Opinion Dynamics strengthens E Source’s energy efficiency, electrification, and grid-edge solutions by adding comprehensive program evaluation capabilities.
E Source launches Data Strategy and Innovation practice with appointment of Norv Clontz
The newly hired former utility executive will lead the development of innovative offers that connect the company’s data science and consulting capabilities.
E Source Launches Data Strategy and Innovation Practice with Appointment of Norv Clontz. The newly hired former utility executive will lead the development of innovative offers that connect the company’s data science and consulting capabilities.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
What I Love About the E Source Forum
Learn firsthand why attendees love the E Source Forum.
Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
How can you communicate support for solar while being realistic about its costs?
An Ask E Source answer
Is there a way to tout your utility's support for solar without turning customers off by explaining the overall system costs? We share insights from our research into customer perceptions of their utility's support for solar, solar website best practices, and what messages resonate with customers.
Jim Rogers Innovation Award
Learn more about the Jim Rogers Innovation Award, presented by E Source a utility executive who stands out for their passion for driving the energy industry to be more innovative, environmentally responsible, and customer-centric.
How to improve your utility website: Findings from the 2017 E Source Website Benchmark Study
Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.
Business customer interest in energy-related products and services
Results from the Small and Midsize Business and Large Business Customer Satisfaction Studies
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers' interest in a variety of offerings.