WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
How can utilities ensure grid stability amid charging and infrastructure concerns?
Host Bryan Jungers welcomes to the podcast Stephanie Leach, principal business analyst at BGE, and Jesse Hitchcock, senior analyst for Customer Energy Solutions at E Source, to discuss concerns about how EV charging may affect the distribution grid.
Reflections on the E Source energy equity framework
Energy equity continues to be the priority for many in the utility industry. And we don’t expect these important efforts to lose momentum any time soon. Let’s reflect on what the utility industry has accomplished so far, based on each element of the E Source energy equity framework.
Key findings from the 2022 Employee Experience Survey
In this report we summarize the key findings from the E Source 2022 Utility Employee Experience Survey, where utility contact center employees rated their organization’s ability to deliver on the 6 Es framework. Utilities that participated in the 2022 survey can view the full survey results.
Engage customers with unique stories
Storytelling is an important tool to help your utility connect with its residential and business customers’ values, senses, and emotions. Use these eight frameworks to get started.
View the winners of the 2021 E Source Utility Ad Awards Contest.
Con Edison; Consumers Energy; Southern Company Gas; Memphis Light, Gas and Water; SDG&E; and PNM among utilities with top-ranked ads
This press release announces the winners of the 2022 E Source Utility Ad Awards Contest. E Source recognized winners for generating impressive results in brand awareness, website traffic, and program participation, while maintaining an innovative design.
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
The best thing utilities can do right now to support fleet electrification is to build out program offerings. Learn which five areas we think utilities should be focusing on to help business customers with fleet electrification.
We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.
