Customer satisfaction (CSAT) | E Source

Customer satisfaction (CSAT) | E Source

Use data and collaboration to ensure the success of your crisis communications plan

Use data and collaboration to ensure the success of your crisis communications plan

With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science an...

Large business customers desire energy reliability, trustworthiness, and effective emergency communications

Large business customers desire energy reliability, trustworthiness, and effective emergency communications

November 3, 2022

This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.