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101 - 110 of 114 results
Engaging employees in customer experience: Lessons from beyond the utility world
<p>What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.</p>
Radically redesign your utility’s customer bill using design thinking
<p>Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We&#039;ve transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.</p>
Shoring up a CX bulwark: How E Source helped Central Hudson’s contact center thrive
Achievements in Customer and Employee Experience: 2024 honorees
Equity and the utility customer: Highlights from 2023 customer survey findings
4 creative ways to gather customer data to improve CX
Strategic perspectives on managing the affordability challenge
Achievements in Customer and Employee Experience: 2024 honorees
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
A comprehensive guide to the Forum 2024 agenda
E Source Forum planning is underway, and we have some exciting changes to the agenda this year! In this blog, we describe the new topical tracks and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.
4 creative ways to gather customer data to improve CX
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.