A conversation with the top performers of the 2025 Website Benchmark

NOTE: This event has already taken place. See below for recording and event description.

wistia-player[media-id='mo2295j3b9']:not(:defined) { background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/mo2295j3b9/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }

Download the slides | A conversation with the top performers of the 2025 Website Benchmark (PDF)

The E Source 2025 Website Benchmark examined public-facing utility websites from across the US and Canada, delivering insights into website design best practices, feature-specific guidance, and rankings of 94 utility websites.
For this event, we’ve invited the top performers to share how they achieved their results. In a panel discussion, our top performers will share what led to their success, including how they designed their website, what resources they dedicate to their website, how they gather customer feedback and conduct user testing to create a great user experience, and how they’ve prioritized self-service and digital customer experience as an organization.
You’ll learn:

• How top-performing utilities design and manage their websites
• Key findings from the public-facing 2025 Website Benchmark
• What to expect and how to participate in the secure-side 2026 Website Benchmark

Moderator:
Eryc Eyl, Senior Solution Director, Customer Experience, E Source

Questions about this event? Send us a message.